Refrigerated shipping
We offer shipping for refrigerated items such as herring, caviar, and cheese. To ensure quality, we have specific requirements for shipping method and delivery.
Packaging & Temperature
Cold Chain Packaging
Refrigerated items are packed in insulated bags with frozen gel packs. This keeps items chilled for up to 48 hours during transport.
EU delivery recommended — We strongly recommend refrigerated items only for delivery within the EU. Deliveries outside the EU risk customs delays that can break the cold chain.
Requirements
UPS Express / Saver
Must be selected at checkout. Standard shipping is not available.
Mon & Tue dispatch
Refrigerated orders ship Mondays and Tuesdays only. Orders placed Wednesday–Sunday are dispatched the following Monday.
Liability
We pack all refrigerated items with care. However, once the package is with the carrier:
- Inspect goods upon delivery and report any issues with condition or temperature immediately.
- We cannot compensate for spoilage caused by transport delays, customs processing, or missed deliveries outside our control.
- It is your responsibility to verify import regulations for your destination country.
Mixed Orders
If your order contains both refrigerated and non-refrigerated items, the entire order is handled as a refrigerated shipment. UPS Express or Saver must be selected.
Frequently Asked Questions
Common questions about refrigerated shipping.
Why can’t I use UPS Standard for refrigerated items?
UPS Standard uses road transport which typically takes 3–7 business days. Our cold-chain packaging keeps items chilled for up to 48 hours, so express air freight (1–3 days) is required to ensure your items arrive in good condition.
Why are orders only dispatched on Mondays and Tuesdays?
By shipping early in the week, packages arrive before the weekend and avoid sitting in warehouses over non-delivery days. This minimises transit time and keeps the cold chain intact.
What if the gel packs have thawed when my package arrives?
Some thawing is normal for longer transit times. As long as the items are still cool to the touch, they are safe. If items feel warm or show signs of spoilage, take photos and contact us immediately with your order number.
Can I order refrigerated items during summer?
Yes. We use the same insulated packaging and gel packs year-round. However, during very hot periods we may hold shipments for a day to avoid heat waves during transit. We will contact you if this affects your order.
Do I need to refrigerate items immediately on arrival?
Yes. Place refrigerated items in your fridge as soon as possible after delivery. Check the product labels for specific storage instructions and use-by dates.