Terms and Conditions

Last updated: 3 September 2026

1. About the seller

Olav AB, company reg. no. 559390-7958
784 42 Borlänge, Sweden
VAT no.: SE559390795801
Email: [email protected]
Phone: +46 10 179 97 99

Olav AB operates the webshop swedishfoodshop.com. These terms apply to all orders placed in the shop. By placing an order you accept them.

2. Orders and the contract

You order by adding items to your basket and completing checkout. The contract is concluded when we confirm your order by email. If you do not receive an order confirmation within 24 hours, please contact us.

We do not sell to customers under 18 years of age without the consent of a parent or guardian. There is no minimum order value.

We reserve the right to correct sold-out items and printing or pricing errors. Where a price is obviously incorrect we may cancel the order and refund you in full.

3. Prices, charges and payment

All prices are shown in the currency you have selected and include Swedish VAT where it applies. Shipping costs and any refrigeration surcharge are always shown at checkout before you complete your purchase.

For deliveries outside the EU, customs duties, import VAT and clearance fees may apply. These are not included in the price or the shipping cost. They are charged to you directly by the customs authority or the carrier in the destination country. You are the importer and are responsible for these costs.

We accept the payment methods shown at checkout. Payments are processed by our payment provider; we do not store card details.

4. Shipping and delivery

We normally dispatch within 1–3 business days of receiving payment. During promotions and holiday periods it may take slightly longer. Delivery time after dispatch depends on the shipping method and destination and is shown at checkout.

You choose the shipping method at checkout. We use external carriers and cannot influence their handling, possible delays or customs inspections.

Chilled and perishable goods are packed with insulation and cooling gel packs and sent by a faster shipping method. Even so, we cannot guarantee that the cold chain is maintained the whole way. Ordering chilled or perishable goods to a warm climate, or with long transit times, is at your own risk. Always check the condition of the goods on arrival.

We are responsible for the goods until they reach you. If a parcel arrives damaged, photograph the packaging and contents, keep all materials and contact us with your order number.

5. Right of withdrawal

Under Swedish and EU consumer law you may withdraw from your purchase within 14 days from the day you, or someone you nominated, took physical possession of the goods. Where an order is delivered in several shipments, the period runs from the last item.

5.1 How to withdraw

You withdraw by giving us a clear statement to that effect. You can:

• use the withdrawal function on our website, which gives you an immediate acknowledgement of receipt,
• use the model withdrawal form, or
• simply email us at [email protected].

You are never obliged to use a particular form. A clear statement sent within the period is enough.

5.2 Goods not covered by the right of withdrawal

The right of withdrawal does not apply to:

• chilled, frozen and perishable goods and other goods liable to deteriorate or expire rapidly — for example herring, caviar, fresh cheese, charcuterie and chilled ready meals,
• sealed goods which are not suitable for return for health protection or hygiene reasons and which you have unsealed,
• individual issues of newspapers and magazines,
• goods made to your specifications or clearly personalised.

All other goods — including sweets, chocolate, coffee, tinned goods and other food with a long shelf life — are covered by the right of withdrawal.

5.3 Condition of the goods

You may handle and inspect the goods as you would in a shop. Opening the packaging does not remove your right of withdrawal.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

5.4 Cost of returning the goods

You bear the direct cost of returning the goods when you withdraw from a purchase.

Please contact us before sending anything back and we will help with the address and practical details. We do not accept parcels sent cash on delivery.

5.5 Refunds

We refund all payments received from you, including the original delivery cost, no later than 14 days from the day we receive your withdrawal notice.

If you chose a delivery type more expensive than our least expensive standard delivery, we refund an amount corresponding to that standard delivery.

We may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent them back — whichever is earlier. A proof-of-postage receipt from the carrier is sufficient evidence.

Refunds are made using the same payment method you used for the purchase, unless we agree otherwise. You will not incur any fees as a result of the refund.

5.6 Business purchases

The right of withdrawal applies to consumers only. If you buy on behalf of a business, the Swedish Sale of Goods Act applies instead and there is no right of withdrawal. Contact us if you wish to return a business order and we will see what we can do in the individual case.

6. Parcels that are not collected or accepted

A parcel that is not collected from the pickup point, or that you refuse on delivery, is returned to us. This is not the same as withdrawing from the purchase — to withdraw you need to tell us under section 5.1, which you can still do after the parcel has come back to us.

6.1 If you have not withdrawn from the purchase

We refund what you paid for the goods. We are, however, entitled to compensation for the costs the order caused us, and therefore deduct the following from the refund:

• The shipping cost you paid — it has been spent and is not refunded.
• The return transport, at the amount the carrier actually charged us.
• A handling fee of SEK 149 for receiving, checking and repacking.
• For chilled and perishable goods that cannot be resold after the return journey, the value of the goods is deducted as well.

The total deduction never exceeds what you paid for the order. We do not send an invoice and will never claim more from you than we have already received.

These amounts reflect our actual costs. Where we can limit the cost — for example by declining return transport when it would exceed the value of the goods — we do so, and it is then not deducted.

6.2 If you withdraw from the purchase

If you tell us you are withdrawing, section 5 applies instead and we refund the delivery cost as well. You then bear the cost of return under section 5.4.

6.3 When we charge nothing at all

You pay nothing if the parcel was returned because delivery was substantially delayed compared with what we promised, or because the carrier made a mistake — for example delivering to the wrong pickup point, failing to notify you, or returning the parcel early. Contact us and we will check the tracking.

6.4 Incorrect address

You are responsible for providing correct delivery and contact details. If a parcel is returned because the address was incomplete or incorrect, you bear the shipping costs incurred.

6.5 Returned goods

Chilled, frozen and perishable goods cannot be resold after a return journey and are discarded on arrival. Other goods are returned to stock. If you want the goods sent again, please place a new order.

7. Faulty or incorrect goods

If goods are faulty, damaged in transit or incorrectly delivered, you have the right to complain for up to three years under the Swedish Consumer Sales Act. Notify us within a reasonable time of discovering the fault — within two months is always considered reasonable.

Contact us at [email protected] with your order number and, ideally, photographs. We cover the return shipping for a justified complaint.

8. Import, customs and local rules

For deliveries outside the EU you are the importer. Rules on importing food differ between countries, and some goods may not be brought into every country. Please check the rules that apply where you live before ordering.

If a parcel is refused entry, held by customs or returned because of local import rules, it is handled under section 6. We refund the value of the goods but not the shipping costs. If the goods have been destroyed or seized by an authority we are unable to refund them.

9. Personal data

We process your personal data in accordance with the GDPR. Read more in our privacy policy.

10. Force majeure

We are released from our obligations where performance is prevented by circumstances beyond our control that we could not reasonably have foreseen — for example war, natural disaster, decisions by public authorities, industrial action or failure of supply by subcontractors. This does not affect your right to a refund for goods we cannot deliver.

11. If we cannot agree

Please always contact us first — most matters are resolved straight away.

If you are not satisfied with our decision you can refer the matter to the Swedish National Board for Consumer Disputes (ARN). We follow ARN's recommendations.

Allmänna reklamationsnämnden
Box 174, SE-101 23 Stockholm, Sweden
www.arn.se

If you are shopping from another EU country, Iceland or Norway, you can get free assistance from your local European Consumer Centre, www.eccnet.eu.

Swedish law applies to the contract. If you are a consumer resident in another country, you retain the protection given to you by the mandatory rules of your country of residence.